Silverfit Privacy Policy
Version Number 01 – 13th June 2018
Who we are
We are Silverfit, whose office is at 6th Floor, Zig Zag Building, 70 Victoria Street, London, SW1E 6SQ. We have activities throughout London but all are part of our organisation.
Silverfit is committed to protecting and respecting your privacy and security. Whenever you provide us with your personal information we will treat that information in accordance with this statement, our terms and conditions and current data protection legislation.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. This statement may change from time to time, so please check this page periodically.
Who will see your personal data
We promise not to share your details with any other organisation unless there are immediate concerns about potential abuse or physical harm or where an indictable offence may have been committed. Then, and only then, we may share details with the relevant agencies upon the authorisation of the Chief Executive (or other senior manager) of Silverfit.
In providing assistance through our Information & Advice Service we may need to contact other agencies on your behalf – your signed authorisation will always be sought before we do this.
We will never give your data away or sell it to anyone.
What information we keep and why?
We process personal data relating to clients, supporters, staff, volunteers and trustees of our organisation. This is to allow us to offer services, products and help and guidance to our clients and to be able to keep people up to date with our work and plans.
If you are in receipt of one or more of our services we will hold your data for six years after you cease to receive a service. At this time all paper records will be destroyed and computerised records will be anonymised.
If you are a supporter of Silverfit we will hold information about your donations but two years after you stop supporting us or as soon as you withdraw your consent we will anonymise your data. This means that details of your donations will be kept but your personal data will be deleted. This is for historical and statistical purposes only and it is not possible to identify an individual from this data
Unsubscribing from communications or changing the way you wish to hear from us
You can unsubscribe from communications from us at any time by writing to us at Silverfit, 6th Floor, Zig Zag Building, London, SW1E 6SQ, emailing us at [email protected] or telephoning us on 07450 611155.
If you change your preferences of the way you would like to hear from us, eg you would prefer to receive an email rather than by post, you can do so by either emailing us at [email protected] or telephoning us on 07450 611155.
Security
If you use your credit or debit card to make a payment to us or make a donation online, your card information is processed and stored by Paypal.
When you give us personal and/or sensitive information we take steps to ensure that it is treated securely and with respect. Information and practices are compliant with this privacy statement and current data protection legislation.
Your rights
You have the right to ask to see any data that Silverfit holds about you in either paper or computerised formats. You should put your request in writing to:
Edwina Brocklesby
Chief Executive Officer
Silverfit Ltd
6th Floor, Zig Zag Building
70 Victoria Street
London
SW1E 6SQ
We will respond to your request within 30 days.
You have the right to expect the data we hold about you to be accurate and can ask for any inaccuracies to be corrected.
You have the right to object or restrict processing of your personal data
You have the right to erasure of personal data (aka the ‘right to be forgotten’).
You have the right to lodge a complaint and can do so by writing to:
Edwina Brocklesby
Chief Executive Officer
Silverfit Ltd
6th Floor, Zig Zag Building
70 Victoria Street
London
SW1E 6SQ
Or you can email us on [email protected] or call 07450 611155 and speak to one of our customer advisers who will put you in touch with a member of the senior management team who will oversee your complaint.
Alternatively, you can contact the Information Commissioners Office on 0303 123 1113.
16 or Under
If you are aged 16 or under, please get your parent/guardian’s permission beforehand whenever you provide personal information to the site. Users without this consent are not allowed to provide us with personal information.
Contact Us
If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by sending an e-mail to [email protected] or telephoning us on 07450 611155.
Silverfit is a registered charity (number 1143135) and company limited by guarantee (number 6908030). The registered address is 6th Floor, Zig Zag Building, 70 Victoria Street, London, SW1E 6SQ, UK)